Proactive IT Support

Your customers and employees become frustrated, but not only this anytime you have IT problems or outages you will suffer financially in the long run.

The simple truth is, to avoid IT issues in the future is only possible if you are proactively monitoring your IT hardware.  Staying ahead of potential problems, and correcting issues before they ultimately result in problems and your systems being offline, is the key to maintaining availability and performance.

It’s no good reacting to the problem once it happens so think about the concept here it is no different than engaging in regular, proactive, and disciplined checkups…just like we do with other items in our lives. Such as vehicles, our bodies, etc.

The difference with IT, however, is that this can only be done effectively if the infrastructure you have is being monitored and managed twenty-four hours a day. IT hardware is susceptible and vulnerable at any time.  Someone, or more specifically something, like IT management tools that we use, should be looking at your IT hardware all the time and this will give you the best opportunity to avoid any downtime for your business.

IT problems are much less likely and much less painful in all aspects from a business perspective, if potential problems are addressed ahead of time rather than when a complete failure occurs.

We all know that when an outage or failure happens, it’s too late!

That’s when the alarm goes off, and there is panic to get  someone out immediately to fix something…often times something you are not even sure what it is. Employees are aggravated with their inability to do their job.  And most importantly, customers may be impacted negatively…orders may be lost, and your reputation may be put at risk in your specific market place.

Needless to say, when there is an IT outage, the pain is an acute…a heart attack or a blown engine if you will…and though these “real costs may be difficult to quantify, we all know they are significant”.  Taking a proactive approach to your IT support is far less costly than a reactive wait and see approach to IT support.

The first step to becoming proactive with your IT is by talking to us!

• Basic telephone and remote support
• Pro-active 24/7 network management & monitoring service
• Reduced rates for contract customers
• Committed fast response times
• Scheduled backup and anti-virus checks
• Software Patch Management
• Regular consultation
• Helpdesk access normal working hours
• Microsoft & Apple